Sunday, April 21, 2019

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You’ve got questions. We’ve got answers.

Have questions about Canalside Concerts? Please check out our Concert Page.

Q. How do I get to Canalside?
Surrounded by Buffalo’s Main Street, the Naval & Military Park, KeyBank Center and the Buffalo River, Canalside can be accessed through entrances off Scott Street/Marine Drive. Canalside is also accessible by the NFTA Metro Rail and Bus, “Erie Canal Harbor” stop. Visitors can also arrive via seasonal water bike ferry service. For GPS navigation, enter “Canalside Buffalo” or 44 Prime Street, Buffalo, NY 14202 as the destination address.

Q. Where do I park?
Check out our parking map.

Most people think the Buffalo and Erie County Naval and Military Park and the The Erie Basin Marina are the only places to park at Canalside. Here is a tip: if you arrive via Washington Street or Michigan Avenue there is ample parking located in surface lots and ramps.  There are hundreds of parking spaces in Historic Cobblestone District, which is only short two short blocks away from Canalside! Specifically, check out the lots along Perry Street, as well as the KeyBank Center Parking Ramp and the HARBORCENTER Parking Ramp- all of which have handicap accessible parking. There is also on-street and metered parking available on many of the surrounding streets. In addition, the NFTA Metro Rail’s “Erie Canal Harbor” stop brings you right to Canalside’s front door!

Q. Is Canalside Wheelchair Accessible?
Yes! Canalside has a total of six Wheelchair Accessible parking spaces available on site. For more information, please visit our Accessibility Page.

Q. When is Canalside open?
Canalside is open to the public dawn-11 pm, 7 days a week. On occasion, certain sections of the site are closed off temporarily for standard site maintenance work and upkeep.

Q. Is there an admission fee to visit Canalside?
No. In addition, visitors are encouraged to participate in our often free activities and events, sponsored by the Erie Canal Harbor Development Corporation. For a full schedule of events, please visit Things To Do.

Q. When is the Ice at Canalside open? What types of activities do you have on the Ice?
The Ice at Canalside is open mid November – early or mid March. Please note that mild weather conditions (generally, warmer temperatures combined with rain or melting snow) may cause the Ice to close on certain days, delay the season opening, or cause the season to end sooner than expected. Check out our calendar of events for more information, including open skate times and any weather-related closings.

Q. Are there public restrooms?
Public restrooms are available next to Clinton’s Dish take-out restaurant (summertime only), at our Pavilion next to the Canals/Ice at Canalside, as well as inside the Naval & Military Park’s museum building next to Liberty Hound.

Q. How do I arrange to dock at Canalside?
Due to limited space, docking space is rented on a first come, first serve basis. Rafting of similar sized vessels is mandatory if no dock space is available.

Large Event/Festival Days:

  • Rates for every four (4) hours of docking:
    • $15.00       Any vessel under 29 ft.
    • $17.00       Any vessel between 30 ft and 39 ft.
    • $20.00      Any vessel 40 ft and over.
  • All day (24 hour) rate: $65
  • $10 additional fee for electricity and water based on availability

Non-Large Event/Festival Days:

  • Rates for every four (4) hours of docking:
    • $9.00         Any vessel under 29 ft.
    • $12.00       Any vessel between 30ft and 39 ft.
    • $15.00       Any vessel 40 ft and over.
  • All day (24 hour) rate: $45
  • $10 additional fee for electricity and water based on availability

Q. Where can I eat?
You have plenty of great options! Check out the full listing of restaurants around Canalside.

Q. What types of activities are available at Canalside?

Summertime: In addition to free scheduled events nearly every day from Memorial Day through Labor Day, Canalside offers plenty of everyday activities. From kayaking and ping pong to having a delicious meal and watching the sunset- there is always something to do at Canalside, every day!

Wintertime: Canalside offers open ice skating and curling from the end of November until March (or until weather permits) on the Ice at Canalside (check out our schedule for more info). Ice Bike rentals are also available. Don’t ice skate? No problem! We have plenty of other fun activities around the Ice at Canalside for those who prefer to stay off the ice- check out our schedule for more info.

Feel free to relax in one of our famous “Buffalo Sunset Chairs,” have lunch along the water, walk along the boardwalk or let the kids play at “The Beach,” a large sand play area. Take a historical tour by boat with Buffalo River History Tours. You can rent kayaks from Buffalo Harbor Kayak or water bikes from Water Bikes of Buffalo! And don’t forget to take a sail on the Spirit of Buffalo!

Finally, Canalside is located within walking distance to the Naval & Military Park, Riverfest Park, the Erie Basin Marina, KeyBank Center, HARBORCENTER, and Sahlen Field.

Q. Can I bring my dog to Canalside?
Well-behaved dogs are welcome at Canalside as long as they are on a leash and properly cleaned up after. Bag stations are available on-site. Sorry, no dogs are allowed into Canalside concerts and special events!

Q. I want to hold an event at Canalside, who should I contact?
Please fill out our Contact Us form.

Q. What if I still have questions?
For additional information not addressed above, please email us or call 716-436-7100. You can also follow us on Twitter or “like” us on Facebook. For media inquiries please contact Laura Magee